Terms of service

Terms & Conditions

Last Updated: July 2026

Welcome to Cloud & Lune.

Thank you for visiting our store. These Terms & Conditions outline the rules and conditions that apply when you access our website or make a purchase. By using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.


General

These Terms & Conditions apply to all visitors, customers, and users of the Cloud & Lune website.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

We may update these Terms from time to time to reflect changes to our business, products, or legal obligations. The most current version will always be available on our website and will take effect immediately upon publication.


Products

We take great care to ensure that all product descriptions, photographs, sizing information, and colours are presented as accurately as possible.

Please note that colours may vary slightly depending on your device, screen settings, or monitor.

Many of our garments are produced in small batches, and slight variations in colour, fabric, or finish may occur. These variations are considered part of the unique character and quality of our products and are not regarded as faults.


Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Where applicable, prices include Goods and Services Tax (GST).

Prices, promotions, and product availability are subject to change without prior notice.

While we strive for accuracy, we reserve the right to correct any pricing or typographical errors at any time.


Orders

Once your order has been successfully placed, you will receive an order confirmation via email.

Please note that receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to cancel or refuse any order where:

  • A product becomes unavailable
  • A pricing or product description error has occurred
  • Payment cannot be authorised or processed
  • Fraudulent, suspicious, or unauthorised activity is suspected

If your order is cancelled after payment has been received, a full refund will be processed using your original payment method.


Payment

We accept secure payment methods made available during checkout.

All payments are processed securely through trusted third-party payment providers. Cloud & Lune does not collect or store your full credit or debit card details.


Shipping

Please refer to our Shipping Policy for detailed information regarding shipping costs, delivery timeframes, and dispatch times.

Delivery estimates are provided as a guide only and may vary due to carrier delays, public holidays, customs processing, or circumstances beyond our control.

It is the customer’s responsibility to ensure that all shipping information provided at checkout is accurate. We cannot guarantee changes to shipping details once an order has been processed.

Risk in the goods passes to you upon delivery to the address provided with your order.


Returns & Exchanges

Our Returns Policy forms part of these Terms & Conditions.

Please review our Returns Policy before making a purchase.

Nothing in these Terms & Conditions excludes, restricts, or limits your rights under the Australian Consumer Law.

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order so we can assist you promptly.


Intellectual Property

Unless otherwise stated, all content featured on this website including but not limited to photographs, product images, logos, branding, graphics, designs, text, and artwork is the intellectual property of Cloud & Lune.

No content from this website may be copied, reproduced, modified, distributed, published, or used for commercial purposes without our prior written consent.


Acceptable Website Use

By using our website, you agree not to:

  • Use the website for any unlawful or fraudulent purpose
  • Attempt to interfere with the operation, security, or functionality of the website
  • Introduce malicious software, viruses, or harmful code
  • Copy, reproduce, or misuse any content without written permission
  • Engage in any activity that may disrupt the experience of other users


Limitation of Liability

To the fullest extent permitted by law, Cloud & Lune shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from the use of our website, products, or services.

Nothing in these Terms & Conditions excludes or limits any consumer guarantees or rights that cannot be excluded under the Australian Consumer Law.


Privacy

Your privacy is important to us.

Our collection, use, and storage of personal information are governed by our Privacy Policy, which forms part of these Terms & Conditions.


Governing Law

These Terms & Conditions are governed by the laws of the State of Victoria, Australia.

Any dispute arising out of or relating to these Terms, the use of this website, or purchases made from Cloud & Lune will be subject to the exclusive jurisdiction of the courts of Victoria.


Contact Us

If you have any questions about these Terms & Conditions, we’re always happy to help.

Cloud & Lune

Email: hello@cloudandlune.com

Website: www.cloudandlune.com